Terms of Service

Last updated October 2, 2026

BorrowTag is run by West River Data Systems LLC ("we", "us"). These terms apply when your organization uses BorrowTag at borrowtag.com and app.borrowtag.com (the "service"). By creating a workspace or using the service, you agree to them on behalf of your organization. If you don't agree, don't use the service.

1. Who can use BorrowTag

BorrowTag is for businesses, schools and other organizations. The person who creates a workspace must be at least 18 and allowed to accept these terms for their organization. The organization is our customer ("you").

2. Accounts

• Staff sign in with a one-time link or code sent to their email. Keep access to those inboxes secure, and tell us at support@borrowtag.com if you think an account has been misused.
• You decide who you invite and what role each person has, and you're responsible for what your staff do in your workspace.
• Borrowers don't need accounts. Links we email them give access only to their own items.

3. Free trial

New workspaces get a 30-day free trial. We ask for a payment card when you start it. If you don't cancel before the trial ends, your plan starts and your card is charged on day 31. You can cancel during the trial from your workspace settings and won't be charged.

4. Plans, billing and renewal

• Plans are billed in advance, monthly or yearly, at the price shown when you subscribe. Payments are processed by Stripe; we never see or store full card numbers.
• Your plan renews automatically at the end of each period until you cancel.
• Each plan has limits on staff accounts and assets. If you need more, you can move to a larger plan; the change takes effect straight away and is charged pro rata.
• Prices don't include sales tax or similar taxes, which we'll add where required.
• If we change prices, we'll email your workspace admins at least 30 days before the change applies to you.
• If a payment fails, we'll tell you and try again. If it still can't be collected after 14 days, your workspace may become read-only until it's paid.

5. Cancellation and refunds

• You can cancel at any time from your workspace settings. You keep full access until the end of the period you've paid for, and you won't be charged again.
• We don't refund partial months or years, except where the law requires it.
• If we charged you in error, email support@borrowtag.com and we'll refund the mistaken charge.

6. Acceptable use

BorrowTag sends email on your behalf, so we're strict about how it's used. You agree not to:

• add people who have no real connection to your organization, or use BorrowTag to send unwanted, misleading or bulk email;
• put links, phone numbers or other content in names or fields meant to mislead the people who receive our emails;
• store anything illegal, or data you don't have the right to use;
• try to get into other workspaces, overload the service, or test its security without our written permission (we welcome reports at support@borrowtag.com);
• resell the service, or copy it to build a competing product.

To protect the service and the people who receive its emails, we may limit how much email a workspace sends, or pause a workspace while we look into a problem. We'll tell your admins when we do.

7. Your data

• You own the data you put into BorrowTag. You give us permission to store, copy and process it only as needed to run the service for you, keep it secure, and back it up.
• You're responsible for having the right to enter information about the people in your workspace, and for any notice or consent the law requires before we email them for you.
• You can export your data at any time. After your account closes, we delete your workspace within 30 days, and backups age out within 35 days.
• Our Privacy Policy explains how we handle personal information.

8. The service

We work hard to keep BorrowTag available, fast and secure, and we back up every workspace nightly. We can't promise it will never be interrupted or free of errors. We may improve or change features over time; if we remove something important you pay for, we'll tell you in advance.

9. Suspension and ending these terms

You can stop using BorrowTag at any time by cancelling. We may suspend or close a workspace that breaks these terms, puts the service or other customers at risk, or isn't paid. Unless there's an urgent risk, we'll warn you first and give you a chance to export your data.

10. Disclaimers

Except as these terms say, the service is provided "as is" and "as available". To the extent the law allows, we disclaim all other warranties, including merchantability, fitness for a particular purpose and non-infringement. BorrowTag helps you keep track of equipment; it doesn't guarantee that items will be returned.

11. Limits on liability

To the extent the law allows, neither of us is liable to the other for indirect, incidental, special or consequential losses, or for lost profits, revenue or data. Our total liability for any claims about the service is limited to the amount you paid us in the 12 months before the claim arose.

12. Changes to these terms

We may update these terms. For changes that matter, we'll email your workspace admins at least 30 days before they take effect. Continuing to use BorrowTag after that means you accept the new terms.

13. Governing law

These terms are governed by the laws of the State of Vermont, USA, without regard to conflict-of-law rules. Any dispute will be handled by the state or federal courts located in Vermont.

14. Contact

West River Data Systems LLC
Email: support@borrowtag.com